Welcome to OakenFire Rhythms! Everything we offer, except for some accessories, is handmade by us out of our home workshop. We love what we do and take pride in providing professional, high quality artistic items that you will be proud to own and will last for years to come. We value you and strive to provide you with excellent customer service and timely communication.
We look forward to serving you and earning your business. Please read through our policies carefully and contact us if you have any questions.
HOURS OF OPERATION
We are open for business Monday – Friday from 10 am to 5 pm. The best form of communication is through our contact form or direct email, which is one click away on the very top, red menu bar. You can call us at 407-970-7258 during our hours of operation. If we don’t answer, please leave a clear message with your name, phone number and the reason for your call. We will get back to you as soon as possible.
We accept all major credit cards through PayPal.
WE DO NOT ACCEPT PERSONAL CHECKS OR MONEY ORDERS.
FLORIDA residents will be charged 6.5% sales tax.
All shipping is currently done through USPS with a tracking number provided to you! If your package has the correct address and the tracking number shows it as delivered there will be no refunds or replacement. If the tracking number does not show the package as delivered, please contact us and we will try to resolve the issue with USPS.
Packages are shipped Monday through Saturday, within 1-3 business days of receiving your payment and 2-6 weeks for custom orders. We do not ship on Sunday.
We offer the following: First Class Mail (1-3) days for items in our shop that weigh up to 1 lb. (some of our accessories), Priority mail (1-3 days) for all the rest or Priority Express Mail if you want it overnight. For items in stock, we ship in 1-3 days. For custom orders, please allow 2-6 weeks. Please take these fulfillment and delivery times into consideration when ordering.