Policies

Welcome to OakenFire Rhythms! Everything we offer, except for some accessories, is handmade by us out of our home workshop. We love what we do and take pride in providing professional, high quality artistic items that you will be proud to own and will last for years to come. We value you and strive to provide you with excellent customer service and timely communication.

We look forward to serving you and earning your business.  Please read through our policies carefully and contact us if you have any questions.

 

HOURS OF OPERATION

We are open for business Monday – Friday from 10 am to 5 pm.  The best form of communication is through our contact form or direct email, which is one click away on the very top, red menu bar. You can call us at 407-970-7258 during our hours of operation.  If we don’t answer, please leave a clear message with your name, phone number and the reason for your call.  We will get back to you as soon as possible.

 

PAYMENT POLICY

We accept all major credit cards through PayPal.

WE DO NOT ACCEPT PERSONAL CHECKS OR MONEY ORDERS.

FLORIDA residents will be charged 6.5% sales tax.

 

SHIPPING POLICY

All shipping is currently done through USPS with a tracking number provided to you!  If your package has the correct address and the tracking number shows it as delivered there will be no refunds or replacement. If the tracking number does not show the package as delivered, please contact us and we will try to resolve the issue with USPS.

Packages are shipped Monday through Saturday, within 1-3 business days of receiving your payment and 2-6 weeks for custom orders. We do not ship on Sunday.

We offer the following:  First Class Mail (1-3) days for items in our shop that weigh up to 1 lb. (some of our accessories),  Priority mail (1-3 days) for all the rest or Priority Express Mail if you want it overnight.  For items in stock, we ship in 1-3 days. For custom orders, please allow 2-6 weeks.  Please take these fulfillment and delivery times into consideration when ordering.    

 

REFUND POLICY

Returns, refunds, or exchanges can be made within 7-business days (Monday-Friday) of receiving your order.  Custom orders are non-refundable.

Please contact us first to let us know what the problem is so that we can work with you to resolve the issue. We want you to be happy and provide you with what you were expecting.

If the item is to be returned for any reason, please:

1) Wrap your items carefully! Even if it is already broken,
we don’t want it to suffer additional damage.
2) Include a copy of your invoice with the item.
3) Write on the invoice if you want a refund or exchange.
4) Ship the item back to us with a delivery confirmation:

OakenFire Rhythms
c/o Mayra Hoffman
3040 Fayson Circle
Deltona, FL 32738
USA

Refunds will be issued back through the same method of payment that you initially used to purchase the item. Refunds will be credited once item is returned to us.

We do not refund shipping fees.

Please always contact us first so we can address your concerns.